Last updated by Matt on 5/28/21:
Thank you for being patient with us as we navigate all of these new challenges! We're working hard day in and day out to get orders new and old out the door as quickly as possible and if you've been waiting a while, we want you to know that your unfulfilled order is in our faces every single day. We're doing our best and know that you've been waiting longer than any of us expected. Again, please contact us at the email above with any questions, issues, complaints or high-fives. We'll do whatever it takes to make things right!
Founder and President
What is the purpose of this page?
Our continued growth (yay!) is compounding some of the material supply, production and order fulfillment issues that we've been experiencing since the beginning of COVID (boo!) and we wanted to create a place where we can communicate product-specific updates to customers that have been waiting longer than anticipated.
Why can't you just give me a ship date?
Part of the challenge with some of our production delays is that we rely on local manufacturing partners to help us with parts of the process. We do that to provide scalability but primarily because we like to lean on experts. We're experts in product design and engineering and they're experts in turning raw steel into badass parts the way we ask them to. They've also got millions in equipment that we just can't afford (yet!).
What this means, though, is that we end up at the end of the whip. A raw material supplier notifies our manufacturing partner who notifies us of shortages, delays and so on. We trust them and know that they're giving us the best info that they have on any given day and we pass that along, but that info can change from day to day in this volatile environment.
OK, but when can I expect my order to ship?
Based on the info mentioned above, we've created the list below, which we will keep updated as things evolve. These dates are subject to change, but we want to be as transparent as possible with you. Of course, if you have any questions about your specific order or need to make changes, please contact us at email@example.com.
Bedside Rack Systems
2019+ RAM Bedside Racks - Standard and Short Bed: These are our longest lead item. We've been able to secure material and have confirmed scheduling for laser, forming and coating. We expect to have parts through those processes by the week of 6/7/21 and will get them packaged and turned around as quickly as possible.
2007-2018 Silverado and Sierra Bedside Racks - Short Bed: The two rear panels have been cut, formed and are through powder coating. The front panels have been cut and are currently at at our powder coating partner. They should be back headed our way around 6/1 and we should begin QC and packaging around 6/7. Order will be shipping out later that week is every thing stays on track.
2019+ Ranger Bedside Racks - Short Bed (CC): The Bedside Rack panels have been received and we are just waiting on the brackets to come out of production. We are hoping to be shipping around 6/7.
2019+ Ranger Bedside Racks - Standard Bed (SC): Rear panels are in stock and just waiting on the front panels to complete the set. The front panels have been cut and are currently at at our powder coating partner. They should be back headed our way around 6/1 and we should begin QC and packaging around 6/7. Order will be shipping out later that week is every thing stays on track.
Rotopax 2gal Locking Combos: We have had these on order from Rotopax directly for 6mos and have most recently been told to expect a 4wk wait. Based on what we've seen so far, we expect this to be potentially much, much longer. We believe that everybody is having the same issues, but if you have an order you need to cancel, please let us know.
Krazy Beaver Tools - Shovel: Our most recent stocking order for Krazy Beaver Tools has been delayed. Based on communication with them, our stocking order should be headed our way later this week or early next week. Given this ETA, we should be able to start fulfilling back orders by 4/30/21, hopefully sooner.