How long does it take to process an order?
FULFILLMENT UPDATE: Please note that due to COVID-19, we are operating with reduced staff to keep our team safe and distanced from each other. Please allow 5-7 business days for processing.
Under normal circumstances, please allow 1-2 business days for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible, but please understand that we are a team of humans and as order volume ebbs and flows, so do our lead times. You will receive an email notification when your order has shipped, but if you need to check on the status of your order, please visit your order status page (link to how to access order status page eventually).
What are my shipping options?
Shipping options are offered at checkout based on your location. Note that transit times are in addition to the processing time mentioned above. Within the United States, options include:
Ground Shipping: We will select the best carrier (UPS or USPS) based on the size and weight of your order. Reference the map below for approximate transit times.
Express 2-Day Shipping: As the name suggests, orders placed with this option will be shipped using the most appropriate express carrier (UPS of FedEx) based on the size and weight of the package. Transit time is two business days.
Next Day Shipping: Orders placed with this option will ship via UPS Next Day Air. Packages will arrive one business day after they’re processed.
My Express or Next Day order didn’t arrive on time, what gives?
It’s not common, but carriers do sometimes run into issues delivering on time. Regardless of who dropped the ball, if delivery isn’t attempted in the promised timeframe, we will refund your shipping costs. Just contact us and we’ll get things sorted out.
I’m local, do you offer in-store pickup?
We are product development and manufacturing ninjas, but retail salespeople we are not. At the moment, our Brookfield, CT facility is not setup to facilitate local pickups, but we’re happy to cover the cost of shipping within the state. A free ground shipping option will be available to all Connecticut delivery addresses.
Do you ship internationally?
We offer international shipping to the following countries:
Canada: Smaller packages ship via USPS/Canada Post and larger packages ship via UPS Standard. Due to the inconsistency in international transit times, we can’t commit to a delivery window, but will advise if we anticipate delays.
Customs and Duties: We do our best to eliminate/minimize duties by accurately recording product origin and price on the enclosed invoice. BuiltRight Industries is not responsible for any customs, duties or import fees associated with receiving your BuiltRight Industries order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Do you ship to P.O. Boxes?
Some carriers have limitations regarding delivery to P.O. Boxes. In these cases, we will generally select the next best shipping option. As long as the cost or delivery speed isn’t significantly impacted, we’ll cover any increase in keep things moving along.
How can I return a product/order that I don’t wish to keep?
We accept returns up to 30 days after delivery for any reason, as long as the item is unused and in its original condition. Please contact us for a return authorization and a pre-paid shipping label. When we receive the return, we will refund the full order amount minus the cost of the return shipping.
Need to return something outside of the 30-day window, please contact us and we’ll work with you on a fair solution. Odds are if the product is still in new condition and you’re not an asshole, we’ll accept the return with no fuss.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will work with you to correct.
I received my order and the packaging is fine, but there seems to be an issue with XYZ.
This is what our wonderful customer service folks are for. Whatever the issue, know that we stand behind our service and products 100%. We will always work with you to arrive at a satisfactory outcome, whether it’s a warranty claim, product exchange, installation help and so on. Give us a chance to make things right and we’ll do exactly that.